Shinhan Bank Launches AI Moli Bank Pilot Service Powered by Its AI Branch

President Jung Sang-hyuk of Shinhan Bank. (Photos: Shinhan Bank)

Shinhan Bank announced on Nov. 3 that it will pilot its AI Moli Bank Service.

AI Moli Bank is a digital bank branch powered by the core technologies and operational know-how of Shinhan Bank’s AI Branch.

Shinhan Bank’s signature character, “Moli,” is represented as an AI bank teller.

The pilot service began at the Sookmyung Women’s University Branch in Yongsan-gu, Seoul on Nov. 3.

Customers can perform 66 kinds of banking services at AI Moli Bank, including opening bank accounts, inquiring accounts, and transferring money; reissuing bankbooks and check cards; reissuing security and password cards and exchanging currencies.

They can also instantly receive physical documents such as transaction records and bankbooks. Notably, customers can also instantly receive check cards and security devices and are integrated with the “Shinhan Easy Check-in” Mobile Number Tag Service.

“The AI Moli Counter is an innovative model unique to Shinhan Bank,” a Shinhan Bank official said. “The counter is designed to allow customers to seamlessly experience AI services in a familiar counter environment. Starting with AI Moli Bank at the Sookmyung Women’s University branch, we will continue to expand AI-based financial services that customers can use easily and conveniently.”

Meanwhile, Shinhan Bank has been running the Shinhan Easy Check-in Service at the Sookmyung Women’s University branch since September.

The service allows customers to enter their phone number when visiting a branch to receive a number and receive a mobile number via KakaoTalk or text message.

Customers can pre-enter their requested information via the mobile number while waiting. Tellers can quickly process their requests by understanding them beforehand.

Becoming First Bank to Surpass 50 Trillion Won in Retirement Pension Reserves

Shinhan Bank announced on Nov. 6 that its retirement pension reserves, based on management standards, broke through the milestone of 50 trillion won for the first time in the banking sector.

Shinhan Bank’s retirement pension reserves have reached 50.1985 trillion won. Based on a pension management model that considers customer life cycles, Shinhan Bank has established an operating system that allows customers to convert their defined benefit (DB) plans to defined contribution (DC) plans and then to individual retirement pensions (IRPs).

Through this, the bank has achieved consistent performance across all areas of DB plans, DC plans and IRPs. As of the third quarter of 2025, Shinhan Bank came in first in the IRP reserves sector.

This year, Shinhan Bank’s retirement pension ETF reserves soared, increasing 244% year on year.

This growth is the result of the continued expansion of ETF and TDF product supply in response to growing customer demand for investment-type products.

The bank currently boasts the largest ETF product lineup in the banking industry with 216 products.

Shinhan Bank also shows industry-leading long-term returns.

Based on disclosures from the Financial Supervisory Service’s Integrated Pension Portal, the bank took first place in 10-year yields for non-guaranteed principal and interest in DB plans, DC plans and IRPs among commercial banks in the third quarter of 2025.

Lee Bong-jae, head of Shinhan Bank’s Customer Solutions Group poses for a photo with Park Chang-sook, president of the Korea Women Entrepreneurs Association and other officials at the Business Agreement Ceremony for Supporting the Growth of Women-owned Enterprises at Shinhan Bank's headquarters in Seoul on Nov. 3.

Partnering Korea Women Entrepreneurs Association

Shinhan Bank announced on Nov. 4 that it signed an agreement onr supporting the growth of companies owned by women with the Korea Women Entrepreneurs Association at its headquarters in Jung-gu, Seoul on Nov. 3.

The Korea Women Entrepreneurs Association is a leading women’s economic organization with 20 branches nationwide and approximately 10,000 member companies.

Since its establishment in 1999, it has been promoting various initiatives, including supporting female entrepreneurship, expanding market channels and strengthening the capabilities of female entrepreneurs.

By signing this agreement, Shinhan Bank agreed to establish a financial and non-financial cooperative system necessary to lay the foundation for the growth of women-owned enterprises with the Korea Women Entrepreneurs Association.

Therefore, the bank will support the expansion and revitalization of female entrepreneurship and provide financial support for women-owned enterprises and specialized consulting services.