Hanwha Life Insurance has designated 2026 as the year of advancing trust-based management centered on consumer protection, while enhancing internal controls and the execution of global and digital strategies.
Amid the growing importance of financial consumer protection across the Korean financial industry, the company plans to concentrate management capabilities on refining its sales system and building a sustainable growth structure commensurate with quantitative growth.
Hanwha Life Insurance’s core strategies for 2026 are summarized as strengthening consumer protection and advancing the sales process, creating global business synergies and sharpening digital and artificial intelligence (AI) competitiveness.
First, it will establish consumer protection as one of the top values of management and further refine internal controls and sales management systems following the expansion of its financial advisor organization.
To establish a sales culture rooted in customer trust, the life insurer will advance its pre- and post-underwriting management systems to prevent mis-selling and reinforce standard processes to enhance customer understanding throughout the entire product sales journey.
It will also systematize the training systems and ethical standards for financial advisors to ensure that customer-centric values are consistently implemented at all sales sites.
Hanwha Life Insurance will generate synergies by organically linking capabilities by country, centered on its Vietnam subsidiary, which has built a stable profit structure, and its Indonesia operations which are expanding their presence across insurance and finance.
Based on an understanding of local markets, the strategy is to share product development, risk management, and digital capabilities to simultaneously increase the operational efficiency and profitability of its global business as a whole.
Expansion into the Middle East will also serve as a new growth axis, with plans to diversify the mid- to long-term global portfolio through a phased and selective approach that considers local financial environments and growth potential.
“We will establish ourselves as a global financial company that generates stable performance, moving beyond simply being an insurer that has entered global markets,” a Hanwha Life Insurance official said.
Digital and AI technology were presented as key pillars of future competitiveness.
Based on its accumulated AI technology and data capabilities, Hanwha Life Insurance will focus on strengthening personalized service experiences at customer touchpoints and increasing the professionalism and productivity of financial advisors in the field.
While continuing to advance AI-based consultation and analysis solutions to help advisors understand customers’ lives more precisely and propose optimal solutions, the company plans to provide customers with a simple and reliable financial experience.
Hanwha Life Insurance recorded a net profit of 641.3 billion won based on the controlling interest in 2025.
This was a 13% decrease from 2024, as the widening difference between its expected and actual insurance claims due to increased medical usage acted as a burden on the company’s business results.
However, the performances of its domestic and overseas subsidiaries partially offset this, maintaining its overall profit base.
On Feb. 23, Hanwha Life Insurance announced through its 2025 Business Results conference call that its insurance operating profit in 2025 stood at 344 billion won, a 32% decrease from the previous year, and investment operating profit was 87 billion won, down 77.8%.
Its insurance operating profit was heavily influenced by an increase in claims for surgeries, diagnoses, and outpatient care due to the expansion of health insurance sales, which led to a larger loss in experience variance.
Investment operating profit decreased on account of the base effect of the removal of disposal gains from asset securitization in the previous year.
However, Hanwha Life Insurance emphasized that its sluggish insurance operating profit was a temporary factor.
The company explained that the difference between its expected and actual insurance claims ascended until the third quarter of 2025 but fell in the fourth quarter as management measures, such as reducing underwriting limits and strengthening screenings for excessive treatment began to take effect.
It also predicted that its burden of claims experience variance will be significantly eased this year.
_한화생명 소비자 중심 경영 고도화 추진.jpg)
