Korea Credit Guarantee Fund (KODIT) won the 2017 Presidential Award at the 2017 Financial Day celebrated on Oct. 31 in Yeouido, Seoul, hosted by the Financial Services Commission.
KODIT won the award in recognition for its contribution to financial reform and the protection of consumers at the 2017 Financial Day, which is celebrated on the last Tuesday of the month of October every year. Awards are presented to individuals and organizations that make contributions to such areas as financial reform, public finance, savings and others.
The citation for KODIT’s award said the company built a platform to help startups, introduced the Penguin System, the elimination of the joint guarantee system, among its new products and services, leading the expansion of the start-up culture while creating jobs with tailor-made products, strengthening its support to exports and the service area and other effective moves to develop the financial industry.
Also, KODIT was given credit for introducing total solutions related to credit guarantees, P-CBO, investment and IPO, vitalizing its support to mixing new technologies with financial products and services including fintech and SMART technology to lead the financial reform.
The citation letter went on to say that KODIT made a huge contribution to relieving problems for women, the handicapped, business firms suffering after natural disasters and those who failed in businesses despite their sincere efforts.
The letter also went on to praise KODIT for its role to protect consumers, improving the customer-centered financial processes by monitoring interest rates and simplifying papers submitted for financial deals.
Korea Credit Guarantee Fund (KODIT) is a public financial institution established on June 1, 1976 under the provisions of the Korea Credit Guarantee Fund Act.
As stipulated in Article 1 of the Korea Credit Guarantee Fund Act, the objective of KODIT is to lead the balanced development of the national economy by extending credit guarantees for the liabilities of promising SMEs which lack of tangible collateral.
KODIT defined ethical management as system improvement, educational activities to have transparent and accountable management with full social and environmental responsibilities such as corresponding to the change in environment and paradigm internally and externally and normalizing abnormalities and create anti-corruption integrity environment.
Consequently, KODIT provided ethics courses to its employees to develop their sense of ethics and morality and carried out autonomous system improvement to promote anti-corruption environments.
It also encouraged active participation from its customers in ethical management through its policies on ethics and corruption reporting systems. KODIT has introduced the Cham Cham Cham Campaign under the theme of “true assistance, true enterprise, and true happiness” in order to raise the standard of customer satisfaction since 2013. The Campaign has proven its effectiveness as the customers rated employees and their service mentality more favorably.
KODIT carried out ‘CS Clinic,’ ‘CS Training,’ ‘Online training program’ to enhance the CS mind-set people. Also, KODIT spread CS know-how, which can apply to the real business world by operation ‘Customer Surprise Story,’ ‘Customer Praise Voice,’ ‘Complaint X-file’ through its bulletin board system and so on.
KODIT has organized the Customer Advisory Panel composed of 1,381 representatives of guaranteed firms, practitioners at related organizations, and experts in various fields to reflect diverse suggestions and opinions on its business plans.
It also conducts the customer satisfaction survey that regularly examines the customer satisfaction and any inconvenience and operates the Dream Call Service that daily collects and responds to customers’ suggestions and complaints.
Moreover, it has reinforced its customer-friendly services by reflecting the results of customer service inspections constantly conducted based on the Customer Service Charters to the overall business plans.