Hana Bank announced on March 28 that it held a meeting with customers at its headquarters in Seoul to listen to their various opinions, on the second anniversary of the enforcement of the Act on the Protection of Financial Consumers.
The meeting presided over by Hana Bank President Lee Seung-yeol was held to hear directly from customers about their difficulties and inconveniences in using Hana Bank services, since the implementation of the Act on the Protection of Financial Consumers, and to discuss ideas and matters for improvements to implement win-win banking with customers more practically.
The meeting with customers was attended by people of various ages and professions, including foreign customers, MZ-generation college students, CEOs of small and medium-sized enterprises, office workers, former professors, and financial experts.
They gave their opinions on how to make Hana Bank better. They shared experiences of having trouble using Hana Bank services due to complicated product sign-up processes at the beginning of the act but trust Hana Bank more thanks to professional and friendly explanations from Hana Bank employees.
In particular, they shared stories of how Hana Bank’s timely loans helped them overcome difficulties during the peak of the -19 pandemic, and asked the bank to continue to provide comprehensive financial and non-financial support for the financially marginalized, including small and medium-sized enterprises (SMEs), small business owners, ordinary people, and youths.
“We hope that each and every suggestion made by our customers will be taken into consideration and will contribute to protecting consumer rights and increasing convenience, as well as spreading a win-win culture in the financial industry,” a bank official said.
President Lee promised that Hana Bank's win-win financial programs will be expanded to various areas so all members of society, not just vulnerable people, will be able to receive benefits from the program.
Hana Bank has been making various efforts to protect the rights and interests of financial consumers as part of its implementation of win-win finance since the enactment of the Act on the Protection of Financial Consumers.
Renewal of Ultra-Short-Term Product Hana Timing Savings
Hana Bank announced that it renewed its ‘Hana Timing Saving’ to offer a one-month, ultra-short-term maturity product from March 7, to satisfy financial consumers who prefer to make small, short-term payments.
This is in response to changes in the financial service environment, such as the acceleration of digitalization, and the diverse needs of financial consumers, as the Bank of Korea (BOK) revised “Regulations on Interest Rates for Financial Institutions” in October last year to shorten the minimum maturity of savings products to one month.
Hana Timing Savings which can be signed up for through the Hana OneQ App is a product that allows customers to save amounts which they set (10 won to 5,000 won) by touching a dedicated deposit button for timing savings like playing a game, and offers preferential interest rates in accordance with the number of touches.
Release of Artwork Trust
Hana Bank announced on March 21 that it has launched a new trust, the Art Property Management and Disposition Trust in conjunction with ‘H.art1’ (Heart One), the financial sector's first open depository which opened in November 2022.
The art trust, which is the first of its kind in the financial sector was launched in February when Hana Bank held an art exhibition by Choi Young-wook at H.art1, an open storage facility in Seoul’s downtown area. This is a new art distribution business model that allows Hana Bank to provide leading customized art services.
Hana Bank is the first financial institution in Korea to offer an art trust product that allows a financial company to hold and sell artworks that are immovable property.
Through the art trust, Hana Bank will be able to safely manage, store, and distribute artworks, providing customized services to customers looking for specialized investments.
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