Shinhan Bank Launches ‘Life Information Service’ on Its SOL Smartphone Application
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Shinhan Bank Launches ‘Life Information Service’ on Its SOL Smartphone Application
Shinhan Bank expands its non-face-to-face sign language counseling service to KakaoTalk video calls

23(Sat), Sep, 2023




President Jung Sang-hyuk of Shinhan Bank and An Sang-min, commander of the Second Fleet Command of the Republic of Korea Navy, pose as they attended a ceremony in which 10 million won was delivered in donations to support the soldiers’ efforts on Aug. 1. (Photo: Shinhan Bank)


Shinhan Bank announced on August 4 that it opened the SOL Life Information Service that allows users to easily get their hands on any financial information useful for daily life, such as health insurance premiums, year-end tax adjustments, various taxes, and real estate registration fees.

The SOL Life Information Service consists of menus for insurance premiums, income, taxes, and real estate, and allows users to check information in these areas including estimated amounts through simple input. 

In addition to integrating estimated amount inquiry and simulation services previously provided by SOL, Shinhan Bank has added various real-life information, such as estimated health insurance premiums, health insurance dependents eligibility checks, and estimated real estate brokerage fees based on customer feedback.

Shinhan Bank will add categories such as finance and life to the SOL Life Information Service in September. 

In the financial category, customers can view information, such as deposit maturity receipts, exchange rates, and fund returns. 

In the life category, they can make good use of useful information such as unit conversion and D-day calculators. 

“We launched this service to address inconvenience felt by customers in situations where they need to check complex taxes, fees, etc. immediately,” a Shinhan Bank official said. 

“We will continue to provide comprehensive services covering finance and life through Shinhan SOL.”


Signs Language Counseling Service on KakaoTalk

Shinhan Bank has expanded its non-face-to-face sign language counseling service for customers with hearing and speaking disabilities to KakaoTalk video calls. 

KakaoTalk users total more than 47 million in Korea. 

“If you have KakaoTalk App on your smartphone, you can now use Shinhan Bank’s sign language consultation service,” Shinhan Bank announced on July 28. 

Previously, Shinhan Bank customers could only use the non-face-to-face sign language consultation service through a video call smartphone or a separate dedicated app. 

The non-face-to-face sign language counseling service linked to KakaoTalk is available from 9 a.m. to 6 p.m. on weekdays. 

Customers can connect with a counselor by adding the Shinhan Bank Sign Language Counseling Channel as a friend on KakaoTalk and touching FaceTalk to connect via a video call. 

Shinhan Bank expects that the non-face-to-face sign language counseling service using KakaoTalk video calls will also serve as an interpreter for smooth consultations for customers with hearing and speaking disabilities who visit Shinhan Bank branches.

This service expansion is part of Shinhan’s inclusive banking initiative which was emphasized by Shinhan Bank President Jung Sang-hyuk who said, “We need to find opportunities to connect and expand where there are customers and finance.” 

“We have prepared a convenient consultation service for customers with hearing and speaking impairments with the hope that anyone can receive financial consultations without difficulties anywhere,” a Shinhan Bank official said. 

“We will continue to promote various customer-centered services that minimize the inconvenience of the financially underprivileged.” 


Shinhan Bank Visit to Navy’s 2nd Fleet Headquarters

Shinhan Bank announced on August 2 that it visited the Second Fleet Command of the Republic of Korea Navy, which is responsible for the security and defense of Korea’s West Sea on August 1 to praise the soldiers’ efforts and donated 10 million won in support of them. 

After delivering the money, Jung toured the elite frigate Chungbuk, and visited the Seohae Defending Hall, which shows the history of the ROK Navy’s defense of the West Sea. 

He also visited the Cheonan 46 Heroes Memorial Monument and paid his respect to the soldiers’ sacrificial spirit and patriotic will in the face of North Korea’s threats and provocations.

“We sincerely appreciate the hard work of the naval servicemen and women who protect our oceans and wish them all the best,” said Shinhan Bank President Jung. 

“Shinhan Bank will actively promote various financial projects for military personnel to help create a society where those who sacrifice and serve for the country are respected and where heroes in uniform are held in high regard.” 


   
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